Staying with us Safely
The safety of our Guests and team members is incredibly important to us and in the current climate we are carrying out even more rigorous cleaning regimes across our pubs and inns to make sure that your stay with us is safe and enjoyable. We aim to make your stay as comfortable as possible, but understand that some of these measures will make things slightly different from what you would usually expect.
Here is some of what we are doing to keep you and our teams safe:
We are minimising contact when you check in by having everything you need in one envelope ready for you to collect on arrival. As you enter our pub to check-in you will see sanitising stations at the entrance and around the pub
Unlike some of the larger hotel chains, we directly employ all our housekeeping teams, helping us to ensure that they are delivering the necessary levels of hygiene and cleanliness. All cleaning and disinfecting in your room is done using industrially recognised chemicals from Ecolab and Zenith (both global leading cleaning & hygiene product suppliers for both hospitality and healthcare) and we are paying special attention to door handles, TV remote controls, desks and other key contact points throughout your bedroom
Ben Linen & Soft Furnishings
All our linen is laundered off site using an industrial laundry service who wash at over 60ºc using disinfectant detergent so that you can enjoy both a comfortable and safe night’s sleep. We have removed any extra pillows from your room, along with cushions and bed throws, but if you need anything extra please let us know.
We have laid out our pub and garden to enable social distancing, with sanitising stations at the entrance, exit and all service areas. All our team complete a health questionnaire before starting work, which includes recording of their temperature and will wash their hands every 20 minutes. We have set up the ability to order your food and drink online, as well as being able to order it for delivery to your bedroom.
Protective Equipment for our Teams
We have provided all our housekeepers with protective equipment including face masks, visors, disposable gloves, disposable aprons and hand sanitiser. Whilst there is no government guidance on the need to wear these in a hotel setting, all our teams have been provided with these empowering them choice in what to use.
On the desk of your room you will find an aerosol can of Dettol All in One. This amazingly versatile spray can be used on all hard surfaces (such as toilets, bins and sinks), soft surfaces (such as sofas and mattresses), and leaves a fresh fragrance in the air. This is for your use during your stay if you want to disinfect any touch points in your room. Please don’t take this away as it is needed for our next Guests too!
As an extra precaution, we won’t be cleaning your room daily unless requested. If there is anything else you need during your stay with us such as additional tea, coffee, clean towels, fresh linen – or if you have any issues – just let us know.
When it is time to say goodbye, simply pop your key over to a member of the team and they will complete your credit card transaction and email you your receipt.